Box of Birds

BNP Paribas Fortis

BNP Paribas Fortis


Concept Design

Concept design work at the BNP Paribas Fortis Customer Experience Center on:

  • a transversal digital support & contact touchpoint

  • information architecture for the Saving & Investing segment of the public website

  • an Innovation track about international payments

  • Personal finance management

  • the management dashboard of a new product for Private Banking clients


Customer Experience Center

The Customer Experience Center, or CXC, is BNP Paribas Fortis’ inhouse CX expert center. With around 30 of the best Service, Concept, UX and UI designers working for all departments within the bank, the CXC is the largest CX team in Belgium focussed on just one brand.

The CXC was founded to develop a transversal vision for the bank’s amplitude of digital touchpoints. It’s responsibilities range from looking out for new trends & innovations in the financial sector to safeguarding BNP’s visual identity across channels.


Note: due to our non-disclosure agreement we’re not able to go into detail about our work at BNP Paribas Fortis. Feel free to reach out to us in case you want more information.